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Have we knocked on your door?

Frequently Asked Questions

Where are our fundraisers working?

Our fundraisers will be knocking on doors in Surrey, Essex and the London boroughs. See if your postcode is on our list. Although these are accurate, occasionally a fundraiser may cross over into another street or postcode by mistake.


How do I know the person calling at the door is legitimate?

If you would like to confirm the details of a Guy’s Cancer Charity door to door fundraiser who recently visited you. Please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or get in touch with our team.


Are the local authorities or police informed that Guy’s Cancer Charity is undertaking door-to-door fundraising in the area?

Yes. In London, door-to-door fundraising is licensed by the Charities Licensing Unit of the Metropolitan Police. A house-to-house collection license has to be obtained from this Unit before door-to-door fundraising in London can commence. Local police forces in London are not notified that we are fundraising in their areas because this is instead handled centrally by the  Charities Licensing Unit.

Outside of London, local authorities decide whether house-to-house collection licenses are required for door-to-door fundraising depending upon the type of collection. These licenses are obtained where so required and in this way the local authorities are notified. Additionally, outside of London, the corresponding police force is notified via the general enquiries line that Guy’s Cancer Charity is conducting door-to-door fundraising in their area.

The fundraisers are authorised to operate Monday to Friday 10am-8pm, Saturday 10am-5pm.


How will my money be used?

Thanks to our amazing Guy’s Cancer supporters:

  • Together, we help Guy’s Cancer provide seamless personalised care for every patient, that’s unique as they are
  • We’ve helped bring innovative ideas to life by backing the dedicated team at Guy’s Cancer
  • We’re here for the people behind every moment of progress from major medical breakthroughs to advances in cancer treatment.


What is Gift Aid and why should I sign up for it?

Gift Aid enables the Charity to reclaim the tax on your donation (provided you are a UK taxpayer) and receive a further 25p from every £1 donated, at no extra cost to you.  A gift of £10.00 per month becomes £12.50 per month with Gift Aid.  All we need from you is a simple declaration saying that you want to use Gift Aid – you may have selected this on the tablet in the Direct Debit section.


How secure is my donation and my personal details?

Our fundraisers are not allowed to collect cash or cheques.  The information contained on the tablet can only be used by Guy’s Cancer Charity to collect your agreed contribution from your account and nothing else. We comply with the Data Protection Act and will not pass your details on to any third party. You are protected by the Direct Debit Guarantee.


I wish to make a complaint.

We monitor the conduct of the fundraisers operating on our behalf and welcome feedback.  If you wish to make a complaint please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or get in touch with our team, they will be happy to help.


I recently signed up to make a donation to you but have changed my mind and want to cancel?

Or my personal details have changed?

Please contact our friendly Supporter Care team from Monday to Friday, 9am – 5pm on 020 7848 4701 or get in touch, they will be happy to help.


Our COVID-19 policies

The professional fundraising agency that runs the campaign work in line with government guidance on how to provide a safe and professional fundraising activity. Risk assessments have been carried out and guidelines on interacting with the public safely have been issued to each fundraiser as well as daily checklists made. For more information on our policies please contact our friendly Supporter Care team on 020 7848 4701 or drop our team a message.